Our service team is out in the field, fixing lifts, for a majority of the week. If you happen to call during one of those moments, and someone from our office staff is unable to answer your question, the service manager will give you a call back. Typically, they are able to get back to you same-day or next. If you have an immediate concern that cannot wait until they are out of the water, please call us and we will get you an answer. Thank you for your patience!