For most national and international customers, you will notice no changes, with a brief delay in shipping between November 19th through 28th. For local Basta customers used to coming by the factory for parts or service – the answer to your questions are below!
Basta Move FAQ’s:
Q: Are there any dates Basta will be closed?
A: You may continue to place your orders anytime during our regular business hours during the move, but you may experience a delay in delivery of your orders between November 19th and November 28th.
Q: How will this affect my service?
A: Good news! You should see no changes in your service at all. Our service crews will continue providing service for Lake Washington and Lake Sammamish. For satellite lakes, your service will remain with your local Basta dealer, per usual.
Q: Where can I buy Basta parts in person?
A: Though our new SeaTac factory location will offer parts pick-up the same as before, we understand that may be too far for some.
Through our network of local dealers and marine industry professionals, we are pleased to offer several parts will-call locations. The primary location is at Northwest Water Sports, at 8710 Willows RD STE C, Redmond WA. Northwest Water Sports will stock staples such as Basta hydraulic fluid, and parts not in stock can be ordered for pickup on a later date.
You can also utilize our online Basta Store, where most orders over $50 ship free!
Q: I am a member of the Annual Service Plan; what does this mean to me?
A: Basta remains the leading service department for Lake Washington and Lake Sammamish. Our service teams will to provide timely and consistent service. We look forward to continuing to serve the heart of the boating community in the beautiful Pacific Northwest!
Q: Can I come see the new Basta factory?
A: We are SO proud of our new digs – we would love to show you around! However, we are in for a few months of organizing and making this new space our own. We plan to schedule time for tours around the upcoming Seattle Boat Show (winter 2022) and look forward to hosting you then.